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Cancellation Policy

Effective Date: 1/1/2025 1. Introductiona Welcome to Lifelong Leaders. By purchasing our online courses, you agree to abide by this Digital Product Policy. This policy ensures clarity regarding access, usage, and customer support for our digital products. 2. Course Access & Delivery • Upon successful payment, customers will receive access to the purchased online course via the email address provided during checkout. • Courses are delivered through our online learning platform and may include video lessons, downloadable resources, and interactive elements. • Access to purchased courses is granted as per the course description. 3. Refund Policy • Due to the digital nature of our products, refunds are generally not provided once access has been granted. • Refund requests may be considered in exceptional cases, such as technical issues preventing course access, provided they are reported within 30 days of purchase. • To request a refund, contact chris@lifelongleaders.com.au with your order details and a description of the issue. 4. Usage Rights & Restrictions • Courses are for personal use only and must not be shared, resold, or distributed without written permission. • Customers may not modify, reproduce, or publicly display course content for commercial purposes. • Violation of these terms may result in access revocation without a refund. 5. Technical Support • We provide limited support for technical issues related to accessing course materials. Participants in digital product courses are asserting their technical competency when purchasing a course. • Support inquiries can be directed to chris@lifelongleaders.com.au, and we aim to respond within 2 business days. 6. Changes to This Policy • We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website. • Continued use of our digital products constitutes acceptance of any revised terms. 7. Contact Information For any questions or concerns regarding this policy, please contact us at: Lifelong Leaders Chris@lifelongleaders.com.au 223 Mawson Lakes Boulevard, Mawson Lakes, SA, 5095 Thank you for choosing Lifelong Leaders for your leadership development journey!

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